Terms & Conditions

General Terms

  • All material provided to us during the production of your site will not be returned or retained unless otherwise requested.
  • Hosting is the responsibility of the contracted client and not that of B44 Design Ltd.
  • It is the responsibility of the contracted client to provide any and all relevant information pertaining to the access of hosting. This includes, but is not limited to control panel access, FTP access, and any other information required to access hosting services. All informaiton will be stored securely for the duration until handover is completed as per our Privacy Policy.
  • The copyright and observation of other third party copyrighted material is the responsibility of the contracted client and not that of B44 Design Ltd.
  • A small ‘Design by B44 Design’ link may appear at the bottom of your website’s pages. This helps us promote our services. We may remove this on request however a small additional fee will apply.
  • We reserve the right to use all designs produced during the production process in our portfolio of work.
  • Our liability for all services we provide is limited to the price paid for that service.
  • Statistics provided by B44 Design Ltd. may be subject to some distortion caused by automated website spiders adding hits to the stats records. We monitor this regularly and make changes where necessary to remove automated hits. This may cause occasional changes in website stat data.
  • We reserve the right to suspend for investigation and ultimately close any account if we have reasonable evidence to show that illegal activities including, but not limited to, attempts to defraud other parties and impersonation of other entities are being partaken in.
  • We do not provide websites for shipping container businesses. Any sign ups either over the phone or online will be cancelled and monies returned. We reserve the right to charge an admin fee to cancel these accounts.


  • To cancel your account you must contact support on contact@b44.co.uk. Notice of 7 days must be given for cancellation. Any payment due within that 7 day period may still be charged and is not refundable.
  • Your cancellation is not confirmed until we contact you to confirm so. This is to ensure we have received your request and the account has been closed.
  • You can cancel your account while your website is being built and only forfeit the non-refundable deposit payment. If however you wish to cancel once your website mock up / initial design has been produced, you will then be liable for the full balance of the website build and any other fees accumulated during the build process.
  • If you have paid for your website upfront and you cancel your order, the amount paid is non-refundable.
  • If you have received a discount or promotional extra as part of your package and wish to cancel during any of the phases prior to, and up to completion of your package, any outstanding balance will be calculated on the basis of the full cost of all items without discount or promotions applied.
  • Reactivation of closed accounts through cancellation by the client or automatic cancellation due to non-payment, will be subject to £50+vat reactivation fee.
  • Once an account is closed, we provide no guarantee that the service can be restored as data from inactive accounts is purged from our databases periodically.


  • All invoices are to be paid on the invoice date unless otherwise stated.
  • Initial payments/deposits on all service are non-refundable.
  • We reserve the right to pass on any charges we incur as a result of late, declined payments. If a payment should be charged-back a £25+vat fee will be applied to your account.
  • In the unlikely event that a website build takes longer than 3 months where the delay is largely due to a client’s failure to provide required information and we have requested multiple times for that information we may request and require the outstanding balance of any invoice for that service to be paid in full.
  • Late payments will be subject to a £15+vat late payment fee.
  • Should a payment such as a hosting payment become very overdue e.g. over 20 days and we have tried to contact you more than once regarding this overdue payment, we reserve the right to close the account. Any deposit payments will be forfeited.
  • If an account is closed due to non-payment / late payment then we reserve the right to request the full balance on the account to be cleared before the account is reactivated.
  • Should payments remain unpaid we will write to you giving 14 days notice to pay. If payment is not made within that time-frame a final £25+vat late payment fee will applied and the case may be referred for collection through the courts.

Miscellaneous Terms

  • The liability of any outstanding balances falls to the company or individual named on the account. If an incorrect company name is provided, the liability will fall to the individual who opened the account.
  • If you wish to transfer ownership of your account to another company or individual, all balances will need to be settled first. Once settled we will require full contact details of the new owner from the new owner and confirmation from you that you wish to transfer ownership. That confirmation should include matching contact details as those provided by the new owner.
  • Turnaround times are estimates based on average past performance unless otherwise indicated.
  • Reference start dates for calculation of turnaround times start from the first working day after we would be able to start the project. For example, should a Welcome Pack be submitted 11pm on a Friday, the reference start date of the build would be the Monday after.
  • If commissioning an ecommerce website, please note that we do not add all your products due to time constraints when building your site.
  • We retain the copyright on all materials produced e.g. logos, website designs, until the entirety of the package signed up for is paid for. Once this is done, copyright of any design work is transferred to you. We retain the right to include the produced work in our portfolio.
  • Stock images we provide are for use on your website only and allowances as part of your package and/or add-ons expire once your website is launched.
  • We accept no liability for errors such as spelling errors or inaccurate contact details once a service provided has been completed.
  • We will provide finished digital copies of design works. These files will be flattened version in a high quality format. We will not provide editable files such as illustrator files. We can make future edits to these designs on your request. Our standard hourly rate will apply.
  • Content writing per page fee includes a maximum of 500 words per a page. Longer pages will be charged as a multiple of the per page fee.
  • We will endeavour to check the content we produce as part of our content writing service for errors in terms of grammar, spelling and factual accuracy however the ultimate responsibility for these elements will fall on you the client. We accept no responsibility for errors once published.
  • We do not proof read any content you provide for your website. We accept no responsibility for errors.
  • Features of ongoing packages do not roll over. Any allowances expire at the end of the given period.
  • Unless otherwise stated, offers cannot be used in conjunction with other promotions.
  • When instructing a company to print items we have designed, it is your responsibility to ensure the print quality and to check for errors. We accept no responsibility should finished printed items not accurately reproduce colours, quality or contain errors.
  • If your package includes search optimisation, your chosen target keywords can only be changed once every 3 months.
  • For Ecommerce websites we only integrate with Paypal gateway. As part of your setup you may need to configure elements of the integration within the respective gateway’s systems. We will provide guidance as to any changes that need to be made however support for specifics within those systems must come for the gateway themselves. We can sometimes make the changes on your behalf but reserve the right to charge a small fee for this.
  • The contract between you and B44 Design Ltd is entered into under the exclusive jurisdiction of the courts of England and Wales.
  • The security and well being of our staff is of paramount important. Abusive behaviour such as swearing or threatening a member of our team will not be tolerated. Should behaviour of this nature occur we reserve the right to terminate your contract with the full forfeit of any monies paid to date. We are always happy to and wish to address any concerns you have however this should be done in a mutually respectful manner.
  • At our discretion we reserve the right to cancel the order and issue a full refund for any reason we deem as appropriate.